Troubleshooting

Only help option is displayed in the Formfacade add-on menu. How can I fix this?

If you open your Google Form, click on the add-on icon and select Formfacade immediately, sometimes only the Help option is displayed in the menu. This is a G Suite issue. Please try clicking on the add-on icon a couple of mins after opening your Google Form; Embed and customize options will be displayed in the menu.

Form is not publicly visible. How can I fix this?

Formfacade supports only public forms. You must disable Google Forms features that require sign-in to use your form with Formfacade. "Form is not publicly visible" warning message will be displayed if:

1. The form is not published
2. Responder access is restricted to specific people
3. "Collect email addresses" option is set to "Verified"
4. "Send responders a copy of their response" option is set to "Always"
5. The form contains a file upload question 

Formfacade form redirects to Google Forms page on submit. How can I fix this?

If you have enabled response receipts for all form submissions (Always) or limited the form submissions to 1 response per user, then the Formfacade form redirects to Google Forms page on submit. Please disable these options to provide seamless user experience while using Formfacade. You can use our Mailrecipe addon to send response receipts to form respondents and email notifications to collaborators.

Form responses are not recorded in Google Forms. How can I fix this?

Form changes are not reflected in the embedded form. How can I fix this?